From the Trenches to Helping You Scale
I’m Jenna Harris, founder of Smart Ops Club™, and I help tradesmen and home service business owners build operations that scale—without burning out. I’ve been where you are: wearing every hat, answering every call, and still feeling like you’re falling behind.
I didn’t start in the coaching world—I started in the trenches.
MBA in hand, but learned through hands-on leadership, not textbooks.
Built and led businesses in construction, nonprofits, and city government.
Known for turning chaos into clarity through practical, field-tested systems.
Founded Smart Ops Club™ for skilled tradespeople who are great at their craft but need a playbook to scale.
Why I Do This
I Grew up in a family of builders and entrepreneurs — dad owned a telecom construction business, mom running her real estate business.
Learned grit, pride in quality work, and problem-solving early on.
Over a decade in leadership roles managing multi-million-dollar projects and streamlining operations.
Running a gutter business — I understand quoting jobs, managing crews, and growing under pressure.
Smart Ops Club™ exists to give home service owners systems, support, and real freedom for the long haul.
My Core Beliefs:
You don’t need more hustle—you need better systems.
Being good at your trade doesn’t mean figuring business out alone.
Structure creates freedom—the right systems give you time and energy back.
Delegation isn’t weakness—it’s how real leaders grow.
This isn’t fluff or hype—everything is field-tested in real service businesses.
Every system I design is rooted in these beliefs, so you can scale without losing your freedom.
Why Trust Smart Ops Club™
I’m a service business owner too—I get your world from the inside out.
Led multi-million-dollar initiatives and hands-on operations.
Built the 3-part Replace YOU System™ for freedom without losing control.
Focused on implementation, not just inspiration—leave with clarity, control, and measurable progress.